**DISCLAIMER** If you find that the following situation sounds familiar to you, it's pure coincidence. Names and dates have been omitted to protect the innocent.
(Or rather, protect me from litigation, ahem...)
What I overheard at a hotel's front desk...
A guest's young child went to the breakfast area (alone) to make a cup of hot chocolate. The child couldn't quite reach the bar-height counter. It holds all of the coffees, teas and hot water carafes. While the child was trying to pour hot water into the cup, he/she spilled the water on him/herself. It did not seriously burn but it was hot. The guest, upset that her child may have been burned, went to the manager to complain.
"Do you realize that children cannot reach the hot water and coffee pots?" she asked. "You need to lower the counters so they can reach."
My suggestion to the hotel:
Lower the counters right after you install the toddler knife-sharpening station. And while you're at it, leave the waffle irons on in case they want to make themselves a midnight snack.
The customer is always right, right??